MSO Customer Complaints enables the simple and traceable recording, processing and evaluation of customer complaints in accordance with the 8D method. Including definition and follow-up of immediate, corrective and preventive measures.<\/p>\n
The integrated 8D form can be saved directly from the application or sent directly to the customer, for example.<\/p>\n
Data such as article master, customer master, supplier master etc. can be imported and updated via interfaces.<\/p>\n
Complaints in MSO can also be automatically created and started for processing via interfaces with the recording of complaints in other systems. Evaluation options according to customers, products\/articles, locations\/areas, quantities and costs enable online analysis, for example with Pareto diagrams.<\/p>\n","protected":false},"excerpt":{"rendered":"
MSO Customer Complaints enables the simple and traceable recording, processing and evaluation of customer complaints in accordance with the 8D method.<\/p>\n","protected":false},"featured_media":15396,"template":"","meta":{"_acf_changed":true,"_links_to":"","_links_to_target":""},"vorlagenkategorie":[86],"class_list":["post-16394","vorlagen","type-vorlagen","status-publish","has-post-thumbnail","hentry","vorlagenkategorie-management-systems"],"acf":{"webhook_value":"kundenreklamation","price":"","faqs":[{"titel":"What exactly is an 8D report?","beschreibung":"The 8D method is a standardized problem-solving approach that uses eight defined steps to identify and eliminate the cause of quality problems. The 8D report is the document that documents the results of the processing of a complaint according to 8D."},{"titel":"Which companies\/industries is the 8D report template suitable for?","beschreibung":"It was originally developed in the automotive industry, but it is suitable for almost any industry that requires a structured approach to problem solving, including manufacturing, services, IT and more."},{"titel":"Do I need any prior knowledge to use this template?","beschreibung":"It is advantageous to have basic knowledge of quality management, but the template is designed to be intuitive and easy to use with accompanying instructions."},{"titel":"Can I customize the template to my specific needs?","beschreibung":"Yes, our 8D report template is flexibly configurable and can be easily adapted to the specific needs and requirements of your company;"},{"titel":"How does the 8D report differ from other problem-solving techniques?","beschreibung":"The 8D report emphasizes a step-by-step approach, from problem definition to verification of solution effectiveness, and places great emphasis on teamwork and sustainable solutions."},{"titel":"How does the template promote teamwork?","beschreibung":"The 8D template includes sections for documenting team members, their roles and regular team meetings to ensure that everyone is involved in the process."},{"titel":" Where can I get support with further questions?","beschreibung":"If you have any further questions or require assistance with the use of our template, please feel free to contact us using our contact form."}],"photos__videos":null,"template_download_file":null,"unfertig":false,"coming_soon":false,"mailchimp_journey_api-url":"https:\/\/us3.api.mailchimp.com\/3.0\/customer-journeys\/journeys\/3708\/steps\/52813\/actions\/trigger"},"yoast_head":"\n